* Shipping, After Sales Service & Warranty info

We offer comprehensive after sales service and any help you may require in setting up your printer and getting it up and running and printing correctly.

We have icc colour profiles available for use with izumi inks and full setup instructions and help if needed.

Warranty Info see below.

Sorry but we dont keep printer stocks in our Brisbane office, only inks, paper etc. All printers are shipped directly to you from our Thai office. We offer Epson models that are NOT available in Australia.

I am often asked why we dont keep printers in stock in Brisbane ?

A. The freight cost would still need to be added to the printer cost to ship to Brisbane.

Shipping to your location from Brisbane would incur another freight charge.

Cheaper to ship directly to you from our Thailand office.

Int Air Courier, Tracked, Average del time, Express 5-8 days, standard Air 10-12 days. Usually delivered by DHL or Toll once in Aust.

Freight prices as of Oct 2023

L18050 & L11050 A3+ 8 kg $149 Std – $249 Express.



All printers come with a 1 year warranty subject to terms and conditions, use of genuine consumables via Epson valid in the country of purchase.

For Dye Sublimation use this will VOID the warranty.

Epson state use of any non genuine consumables, Third party inks can/will void the warranty.

Non genuine inks or any other modification will be deemed the cause of any fault or failure and the warranty is void.


Dye Sub Printers : We offer a 30 day warranty from date of purchase on any major part failures.

Printhead and colour issues are not covered. (same as Epsons warranty)

DTF Printers : Come with NO Warranty. As the printer is converted for DTF use and has had internal parts removed/changed the warranty is void. We do not accept returns on DTF converted printers.

Any returns are RTB. They will need to be shipped back to our office in Chiang Mai, Thailand.

All shipping costs involved are the customers responsibility.

Returns are either repaired, replaced or refunded.